Standard Return Policy

 

We at Add & Subtract Design stand behind all of our products, but from time to time a situation is beyond our control and yours. In these instances, our no-stress return process will remedy the issue and ensure a positive shopping experience.

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Once an order has been shipped it cannot be canceled. Products delayed in reaching the intended shipping address are still considered “shipped” and cannot be canceled.

If a delivery is refused, the purchaser is responsible for all shipping costs.
 

Have an issue, here is what to do:

Reach out to us via email at info@addandsubtractdesign.com and tell us how we can help. Have you received a broken or damaged piece or is it not what you wanted? Please follow the following steps.

 

Inspect within 10 days of delivery - box should be kept in case it needs to be returned

 

Damaged claims:

All must be reported within the 10 days of delivery. At least three images are to be submitted (actual

damage, box it arrived in, and the item as a whole). Our QC will then review and determine the final

result.

 

Buyers Remorse:

In cases of “buyer's remorse,” meaning the purchased item(s) was processed correctly and was not damaged in any way, a restocking fee of 25% will be applied. Return shipping charges in cases of buyer's remorse are the responsibility of the purchaser.

 

How do I return or exchange an item?

If you are not satisfied with your order for any reason, simply return it within 10 days and we will exchange, credit or refund the cost of the item (excluding Shipping & Processing fees).